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Customer Success Manager
Agora
Administration
Posted on Sep 25, 2025
Customer Success Manager
HQ
Remote
Full-time
ABOUT AGORA
At Agora, our mission is to transform how money moves. We believe stablecoins will underpin a new financial fabric, one that is faster, more global, and more efficient than today’s siloed systems. That is why we are building AUSD and the Agora stack, a full service platform that makes issuing, managing, and integrating stablecoins seamless – whether you’re a developer, fintech, or institution. With AUSD, stablecoins become programmable, composable, and ubiquitous by default.
We believe digital dollars should be a public good: trusted, accessible, and built for real-world utility. Our mission is to drive adoption through customizable, user-friendly on-ramps that make stable, dollar-based value available on-chain.
We’re backed by world-class investors including Paradigm and Dragonfly, and we’re growing a team to reimagine how value moves online.
We're intentional about who we bring on. If you’re passionate about stablecoins and want to help create more open, intuitive ways for people to engage with money, let’s talk.
ABOUT THE TEAM
We bring the discipline of high-performance finance teams and the creativity of a fast-moving crypto-native startup. We’re a small, mission-driven group of builders who move fast, sweat the details, and hold a high bar for excellence — in product, code, and culture.
You’ll be joining a tight-knit team that values clear thinking, extreme ownership, and high-velocity decision making. We operate in short feedback loops, support one another without ego, and are deeply motivated by the opportunity to build foundational infrastructure for the future of money.
JOB SUMMARY
As a Customer Success Manager at Agora, you will own the success of our customers from their first mint through long-term adoption. You’ll act as a trusted advisor to both technical and business stakeholders, helping them integrate Agora into their workflows and achieve measurable outcomes. This role combines relationship management with technical expertise, ensuring customers have a seamless experience while shaping product improvements through their feedback. You’ll work closely with Product, Engineering, and GTM teams to translate customer needs into solutions that drive adoption, retention, and growth.
QUALIFICATIONS
- 3–5 years in a customer-facing technical role (Customer Success, Technical Account Management, or Solutions Engineering), ideally in Web3, blockchain, or fintech.
- Demonstrated ability to connect technical solutions to business objectives, KPIs, and revenue outcomes.
- Strong technical background with familiarity in APIs, data systems, infrastructure, and architectural design principles; experience with developer tools, blockchain infrastructure, or smart contracts is a plus.
- Hands-on experience with tools such as Postman, SQL, and performance monitoring or logging platforms.
- Excellent communication skills, with the ability to explain technical concepts clearly to both engineers and non-technical stakeholders.
- Proven ability to independently manage customer relationships and guide technical strategies that drive customer success.
- Skilled project manager who can troubleshoot effectively, adapt under pressure, and ensure customers overcome complex or escalated issues.
- Collaborative team player who can influence cross-functional teams (Product, Engineering, Marketing) and build trusted relationships with stakeholders at all levels, including executives.
- Customer-first mindset with empathy, ownership, and the ability to thrive in a fast-moving environment.
Agora operates a centralized USD‑pegged stablecoin platform with robust compliance, security, and governance. We are equally committed to fostering a diverse, inclusive, and equitable workplace.
We are an Equal Employment Opportunity Employer. We do not discriminate based on race, color, ancestry, national origin, religion or creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related conditions), gender identity or expression, sexual orientation, age, marital status, military or veteran status, citizenship, or any other characteristic protected under applicable federal, state, or local law
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Req ID: R33