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Director, Small Business Segment, Product Management, South East Asia



Kuala Lumpur, Malaysia
Posted on Wednesday, May 22, 2024

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Director, Small Business Segment, Product Management, South East Asia


Commercial Payments team drives opportunities within Southeast Asia to grow and defend our business in a profitable and sustainable manner. Our key activities include:
• Identifying and developing new business
• Identify and drive strategic partnerships
• Provide deep sales expertise to our partners and power their growth

The Director, Small Business Segment will be part of the Commercial/B2B team which is responsible for advancing Mastercard’s small business efforts in Southeast Asia, and reports to Vice President, Commercial/B2B lead, SEA division. The individual will be responsible for supporting small business prepaid, debit and credit cards performance, which includes driving strategy, product development, analysis and reporting, and sharing best practices.
This role will be a point of contact for Small Business product development and sales to internal partners and issuers, and the individual will be partnering with the Regional Product organization to deliver GDV, new customers, market share and revenue objectives for the market.


The key objectives of this role are to drive growth of the Small Business prepaid, debit and credit card portfolios, and achieve agreed targets in terms of new wins, spend volumes, revenue and market share through the following activities:
• Possess deep knowledge of payment market products and programs from both issuer and end-user client perspective. Develop strategy and recommend new, differentiated features and benefits to enhance sales and optimization strategy for existing and prospective Bank partners, 3rd party partners, Fintech partners and startup community in order to drive new business and incremental growth for Mastercard's Small Business portfolio
• Collaborate with multiple stakeholders across Account Teams, Marketing, Loyalty, Finance, Pricing and Interchange, Franchise, Legal and Customer Delivery, as well as 3rd party partners to support new launches and go-to-market initiatives
• Provide consultative sales enablement, especially during complex and cross-departmental discussions through the combination of functional skills and a thorough understanding of Mastercard's assets, positioning the organization as the best product partner for the customer.
• Monitor the landscape of competitive products and industry trends via desktop research or primary research engagements, understand their implications on the Mastercard Small Business cards portfolio, and make necessary adjustments
• Champion digital enablement (e.g. digital first, contactless, tokenization) within Small Business space and drive adoption with best-in-class customer experience
• Effectively communicate launch of new products, services & platforms and/or enhancements to internal stakeholders and external customers through bulletin announcements, briefing sessions, PR, customer pitches, etc.

All About You:

• Strong product development & management skills, with demonstrated ability to deliver
• Relevant industry experience preferred, such as payments, cards, financial services, fintech, start-up world etc.
• Track record of initiating new approaches to doing business and driving implementation to deliver tangible business results
• Strong team player with good communication and presentation skills
• Strong research, analytical and technical skills
• Self-motivated and able to operate within a cross-functional team environment
• Skilled at management reporting and gathering insights from granular data to influence decision making
• Strong in Microsoft PowerPoint, Word and Excel
Basic qualification: 8 years of work experience with a Bachelor’s degree
Preferred qualification: 10-12 years of work experience with a Bachelor’s degree or 8-10 years of experience with an advanced degree (eg. Masters, MBA)

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.