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BizOps Engineer II



Other Engineering
O'Fallon, IL, USA
Posted on Wednesday, May 22, 2024

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

BizOps Engineer II

The Business Operations Biz Ops team is seeking a Business Operations Site Reliability Engineer SRE. The role of Business Operations Organization is to be the production readiness steward for Mastercard products. As a Business Operations SRE, we are responsible for ensuring that our platform is stable and healthy. We break down barriers to run our products by fostering developer run ownership and empowering developers to build resilient products. We support our developers during the application build phase in software run principals that includes operational design, automation, capacity planning, monitoring that leads to fault-tolerant, scalable products. We see the big picture and help create and enforce operations standards while facilitating an agile and learning culture.
We support daily operations with a hyper focus on triage, root cause by understanding the business impact of our products and subsequently performing blameless post-mortems. The goal of every Business Operations team is to engage early in the development lifecycle to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience and increase the overall value of supported applications. Business Operations teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. Ultimately, the role of Business Operations is to align Product and Customer Focused priorities with Operational needs by providing continuous feedback throughout the lifecycle.

• Operational Readiness Architect:
o Serve as the primary contact responsible for the overall application health, performance, and capacity
o Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.
o Partner with the development and product team of a new application to establish the right monitoring and alerting strategy and create the framework to achieve zero downtime during deployment.

• Site Reliability Engineering:
o Serve as the primary contact responsible for ensuring application scalability, performance, and resilience.
o Practice sustainable incident response and blameless post-mortems while taking a holistic approach to problem solving and optimizing time to recover.
o Automate data-driven alerts to proactively escalate issues. Work with development teams to establish SLOs and improve reliability.

• DevOps/Automation:
o Tackle complex development, automation, and business process problems. Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation, and refinement.
o Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices.
o Increase automation and tooling to reduce toil and manual intervention

•ITSM Practices:
o Analyses ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns

• Performs day-to-day troubleshooting and issue handling by measuring and monitoring availability, latency and overall system or process health or other identified key performance indicators to ensure high availability
• Performs quality or process engineering best practices to deliver services and solutions that meet stakeholders needs
• Develops dashboards and reports for stakeholder needs, updating datasets when needed to achieve desired results, and identifies processes that could improve with insightful data visualizations
• Assists in providing highly reliable services and support that ensure optimal infrastructure or process performance
• Identifies and creates automation that can be used by initial responders
• May manage smaller project/initiatives as an experienced individual contributor with specialized knowledge within assigned discipline

All About You
• Gains experience supporting technology or process initiatives within own domain
• Gains experience collaborating with internal partners to troubleshoot operational and engineering activities
• Gains experience supporting process improvement efforts including automation
• Participates in business resource groups and global technical communities (e.g., Tech Leadership Network)

• Demonstrated initiative in building relationships with colleagues from multiple areas within Mastercard
• Gains exposure to development of design, technology, and process standards
• Gains exposure to working with teams that span multiple geographies and time zones
• Experience navigating the organization to find internal resources and tools

• Coding experience in one or more of the following: C++, Java, Python, Go
• Experience with algorithms, data structures, scripting, pipeline management, and software design.
• Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.
• Experience in a SRE role or related field.
• Background on cloud native tooling and orchestration technologies (Kubernetes preferred).
• Experience in Monitoring tools such as Splunk, Dynatrace.
• Experience with Java, J2EE, WebServices (SOAP/REST), Spring/Spring Boot is a plus.
• Experience in production support environments and ITIL processes.
• Experience with industry standard CI/CD tools like Git/BitBucket, Jenkins, Maven, Artifactory, Groovy and Chef. Experience designing and implementing an effective and efficient CI/CD flow that gets code from dev to prod with high quality and minimal manual effort is required.
• Developing and maintaining cloud solutions on Azure, GCP, or AWS in accordance with best practices.
• Understanding of:
o Client-server relationships
o Network concepts (Layer 1 to Layer 3)
o Stack trace analysis (TCP dumps, heap dumps, CPU/memory analysis, thread dumps).
o Load balancers and application firewalls.
o Operating System navigation.
o Logging and monitoring methods, standards, and tools.
o High availability and business continuity planning
o Caching concepts
o Configuration management

• Agile Methodology
• Application Automation
• Application/Systems Integration
• Business Intelligence
• Cloud Maintenance
• Customer Requests & Trouble-Shooting
• Data & Technology Security
• Database Administration
• Database Integration
• Enterprise Monitoring
• IT Service Management
• Quality Assurance
• Service and Performance Tracking
• Software Development

In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.