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Graphic Designer, Client Training and Education



Taipei City, Taiwan · Nebraska, USA · Taiwan
Posted on Wednesday, May 22, 2024

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Graphic Designer, Client Training and Education

Graphic Designer, Client Training & Education – Mastercard Advisors

All About Us
Mastercard Advisors, the professional services arm of Mastercard, provides payments-focused consulting services (including business strategy, proposition & operating model design, performance optimization, marketing, information, and risk management) to financial institutions and merchants worldwide. With its unique payments expertise, deep understanding of customer needs, and successful track record in addressing complex challenges throughout the payments lifecycle, Mastercard Advisors has established a strong track record of successfully addressing the challenges and opportunities of its clients.
Within Mastercard Advisors, the Client Training & Education (CTE) team is responsible for training and onboarding clients on our platforms and services. Specifically, CTE maintains a world-class eLearning platform that incorporates the latest technology and develops best-in-class eLearning courses to provide clients with a comprehensive learning experience. In addition, CTE designs and delivers immersive onsite training and education programs to onboard clients and teach best practices.

Your Responsibilities
The Graphic Designer is a team member who actively contributes to delivering training and education for Mastercard Advisors clients.
• Contribute towards the development of eLearning and onsite training programs for large, strategically important global clients from a central delivery hub
• Obtain information from multiple sources, collate, analyze, and convert information to develop effective visual presentations, animations, and other training materials and programs
• Apply a range of graphic design and eLearning techniques to effectively construct lessons and develop training resources
• Plan, organize, and structure own work to manage time and effort effectively within project timeline expectations

All About You
• Bachelor’s degree or equivalent qualification
• Graphic Design major or relevant coursework, or at least three years of relevant work experience
• Experience working with Adobe Creative Suite, Articulate Storyline, or other graphic design and eLearning creation tools
• Strong knowledge of Microsoft PowerPoint
• Professional-level English language capability
• Portfolio preferred but not required

Key Words: Graphic Designer, eLearning Specialist, Training Consultant

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.