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Director, Product Management



Vancouver, BC, Canada
Posted on Wednesday, May 22, 2024

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Director, Product Management Our Purpose:
Today’s digital economy opens up a world of opportunity for everyone everywhere to connect. Mastercard Identity securely and seamlessly connects people with merchants, banks and businesses worldwide — enabling them to interact with confidence how, where and when they want. Powered by its identity data sharing technologies, identity insights, machine learning risk scores, and biometrics, Mastercard Identity enables organizations to verify and authenticate more genuine consumers and prevent fraud in real-time. As a global leader in identity, the company fuels and secures the entire verification and authentication lifecycle. From the initial account opening through account changes – and across the payment transaction and fraud ecosystems, Mastercard Identity instills trust on both sides of the interaction.

The Cyber and Intelligence Solutions (C&I) team is responsible for product management and innovative product development of products and services to address the evolving risk & cyber security needs of all of MasterCard’s various customer segments. The C&I team was established with the responsibility to safeguard all aspects of safety and security in payments and have made great strides with new products, services and standards, positively impacting all aspects of our current and future payment eco-system.

As a Director of Product Management, you will help drive product strategy, manage product evolution, deliver on go-to-market strategies, make data driven decisions and identify product optimization opportunities with the Identity Solutions organization. If you are intellectually curious, analytical, passionate about the customer experience journey, highly motivated, and want to make cybersecurity products with real-world impact – we want to hear from you!

In this role you will:
• Analyze market trends, dynamics, and competition to inform product and go-to-market strategies.
• Lead market analysis and recommends ways to leverage market analysis to inform product and go-to-market strategies.
• Leverage the Mastercard Studio framework to manage the delivery of ongoing innovation and enhancements to focus products.
• Work with Marketing to develop strategies for effective global positioning of Mastercard’s cybersecurity solutions.
• Partner with Product Marketing and Business Development to ensure the value propositions are clearly articulated and well understood.
• Collaborate with Product Development to ensure our products function as described and are enhanced with scale in mind.
• Collaborate closely with technical counterparts to ensure product and project success.
• Identify any barriers or obstacles to deliver capabilities on time and budget.
• Provide regular coaching and feedback to direct reports and partners to grow individual functional skills, experience, and leadership capabilities.
• Develop talent and provide timely feedback, coaching in the moment, and mentoring.
• Demonstrate a commitment to continuous learning by leveraging the learning & development curriculum to augment existing knowledge, skills, and experiences.

All About You:
Knowledge / Experience:
• Business experience in product management, product development, product marketing or business development in financial services and/or bankcard industry preferred. At least 3 years of management experience desirable.
• Extensive experience in creating product strategies, roadmaps, pricing and product positioning.
• Experience translating strategies into product launches and implementation plan in multiple markets.
• Demonstrated success in Product Management and Product Development life cycles delivering results with global, multi-cultural and remote project teams.
• Prioritize product features and capabilities based on user value and business impact.
• Collaborate closely with technology team, marketing, regional support, and other stakeholders.
• Demonstrated thought leadership, product expertise, strong project management skills in the integration of technology into new products.
• Demonstrated success building relationships and delivering results with global, multi-cultural and remote project teams.
• Interaction with external stakeholders at the local level through participation in client meetings and consumer events
• Self-starter and quick learner with ability to work independently and operates with a sense of urgency.

Nice to have:
• Experience in Cybersecurity
• Experience with Agile product development
• Background with Cloud Architecture
• Experience with ecommerce and/or digital identity Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Pay Ranges

Vancouver, Canada: $127,000 - $210,000 CAD