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Senior Analyst, Business Process Improvement



Posted on Friday, May 24, 2024

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Senior Analyst, Business Process Improvement

The Data & Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. We combine traditional management consulting with our rich data assets and in-house technology to provide our clients with powerful strategic insights and recommendations. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services. While specializing in the payments industry, Mastercard Data & Services also collaborates closely with major retailers, airlines, and other enterprises, leveraging data and insights garnered from within and beyond its network.

The position is for the Insights & Enablement team, a global team focused on ensuring that all of Data & Services can make data-driven decisions and operate effectively and efficiently. This person will report contribute to drive business insights and process optimization within the global Data & Services by supporting the capacity planning exercise and automating / optimizing processes and support data-driven insights.

• As a primary focus, own capacity planning modelling in Alteryx, supporting and coordinating the necessary efforts to maintain, optimize and further enhance the model
• Support BAU activities on capacity management
• Design solutions leveraging established functional tools and methodologies to support project objectives
• Understand internal client needs and identifies opportunities to improve its efficiency by automating / optimizing internal processes
• Build strong relationships with manager level clients and internal stakeholders
• Collaborate with key stakeholders and other resources to design solutions for established objectives, define functional requirements, test and implement the solution
• May manage medium-sized project/initiatives as an individual contributor with advanced knowledge within discipline, leading streams, or sub-streams

About you
• Engineering, Data or Business degree
• Experience w/ Alteryx, Tableau, SQL and similar
• Strong problem-solving skills, with ability to manage large and complex datasets
• Analytical experience is an advantage
• Consulting Background is an advantage
• Experience applying business process mapping experience and understands its importance to process excellencebased approach to making decisions
• See beyond requestors’ asks to understand the root cause or challenge
• Articulate working knowledge of business processes and consistently takes a practical and fact-

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.