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Lead Technical Project Manager



IT, Operations
Pune, Maharashtra, India
Posted on Friday, May 24, 2024

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Lead Technical Project Manager Overview

The Loyalty Rewards & Segments program is looking for a Lead Technical Program Manager to drive the solutions to enable our customers to optimize their loyalty programs from beginning to end. We build and manage global solutions that enable merchants and issuers to offer points, miles, or cashback benefits seamlessly to their cardholders. Customers are able to build and implement custom promotions using our sophisticated rules engine to target spend categories or target increasing engagement with cardholders. The ideal candidate is passionate about the technology, proven records of managing agile large-scale projects with multiple stakeholders.


Primary responsibilities include overall accountability and leadership for a complex project’s successful and timely implementation as well as satisfying the intended business results. Core responsibility for managing relationships and communicating with the project sponsor, senior management and a wide range of project contributors. Identifies key barriers to a project’s success and actively manages all mitigation activities. This individual must use clear goals to communicate the product vision at the beginning of every release cycle so that the team understands and is equipped to realize it. This individual must have a core knowledge of the Agile methodology and effectively represent the team in working with both internal and external stakeholders as needed.

The role includes:

• Responsible for planning, developing, and executing schedules to ensure timely completion of project deadlines and milestones.
• Ensures timely and accurate communication with project staff throughout the life cycle of the project.
• Regularly communicates to senior management regarding the status of specific project deliverables.
• Provides measurable input into new products, processes, standards and plans in support of the business.
• Effectively leads the project team to align with the business objectives, project schedule, and project budget.
• Effectively deals with difficult situations. Helps develop solutions to complex problems.
• Is accountable in collaborating with various third-party vendors as both partners and integrated service providers.
• Uses clear goals to communicate the product vision at the beginning of every release cycle and sprint so that the team understands the vision and is equipped to realize it.
• Makes business decisions and, in cooperation with Analysts, clearly communicates requirements through epics and user stories so they are understood.
• Maintains and works with the team to groom the backlog of user stories and defects.
• Manages internal and external communication for the team, improving transparency.
• Prioritizes resolution of software defects.
• Is always accessible and participates proactively and continuously in the activities of the team.
• Steers the team to ensure continuous delivery of business value.
• Communicates status outside the team using application lifecycle management tools.
• Creates, maintains, prioritizes, and sequences the product backlog based on business value or ROI. Works with the Program’s Product Owner to incorporate new requirements into the Program product backlog.
• Facilitates the creation of user stories and acceptance tests from themes and features granular enough for a single sprint. Prioritizes these user stories by business value.
• Provides rapid feedback to team and captures external feedback clearly and objectively.
• Runs daily stand-up meetings (scrums), sprint reviews, retrospectives, sprint and release planning, demos and other scrum-related meetings.
• Reviews deliverable and demonstrable code after every sprint and has the authority to accept or reject.
• Enforces Sprint commitments to scope, quality, and timing

All About You

• Advanced knowledge and demonstrated expertise in the areas of strategy, planning and project management required processes and techniques.
• Agile/Scrum experience is must
• Knowledge of MasterCard and the payments industry preferred.
• Background in web applications development, Big Data technologies is highly desired
• Listening, oral, written and presentation skills and effective interpersonal skills.
• Organizational and planning and multi-tasking skills.
• Strong leadership, interpersonal, relationship-building and negotiation skills required with a solid record for developing internal and external relationships.
• Demonstrate ethics and values to generate high team trust.
• Experience with Rally and JIRA

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.