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Content Strategy Analyst II



Vadodara, Gujarat, India
Posted on Friday, May 24, 2024

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Content Strategy Analyst II Overview

This position involves creating and delivering technical content and publications about Mastercard products and services for our customers. The position involves performing all stages of the processes to publish technical content in online, mobile, and printed formats. It also includes researching, evaluating, selecting, and implementing new enterprise-wide processes and technologies.

• Are you passionate about technology and finding new ways of doing things that challenge the status quo?
• Do you enjoy finding new solutions for delivering digital content?
• Do you enjoy working on a team that interfaces with business partners across the globe?


• Work with cross functional Teams and multiple Business/Product Owners to create and update technical content
• Accountable for the successful completion of high-quality projects within the technical writing function
• Ensure updates are made to content in accordance to the CS&D writing standards
• Manage day-to-day writing and publishing needs to deliver content online for consumption through multiple channels including Web and mobile
• Provide excellent customer service to our business partners and customers
• Author in XML or markdown, a tool utilized for content creation and editing
• Publish technical content to multiple platforms and output types, such as
PDF, HTML, Wiki, and online help file generation

All About You
• Possesses strong organizational and time management skills
• Exhibit strong written and verbal communication skills
• Technologically savvy, spearheading innovation through ingenuity, creativity, and thoughtful risks
• Adaptable to dynamic change and ambiguity thriving in a fast-paced environment
• Ability to identify process improvement opportunities
• Team player, ability to interact and consult with various levels throughout the organization to cultivate and expand partnerships
• Exhibit the highest degree of professionalism, accountability, and empowerment to drive results
• Basic working understanding of content localization
• Ability to work independently including the ability to problem-solve and troubleshoot
• Experience with Microsoft Office products
• Experience with or prepared to learn content management system (CMS) and other authoring tools, such as Ixiasoft, Oxygen, XML, xMetal, Visual Studio
• Basic understanding of DITA/XML, HTML, and PDF
• Familiarity with taxonomy and entitlements within HTML, Markdown, and XML
• Willingness to learn and expand knowledge of Information Architecture
• Willingness to mentor and train peers
• Experience with MSTP/Chicago/any other technical publication guidelines
Content Excellence Responsibilities:
• Serve as the first level of escalation for styles and standards-related questions.
• Members will serve as representatives of the style guide, ensuring that you intake any questions or concerns from your writing team(s) and will
communicate styles and standards-related changes to writing teams.
• Serve as point person for Acrolinx. Member will gather all terms requests, issues or bugs related to Acrolinx performance.
• Communicate changes in styles, standards and Acrolinx to individual team
• Maintain the MC Dictionary and List of Common Terminology
• Train and mentor writers on best Acrolinx practices
• Stay on top of current technology trends and processes

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.