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Manager, Change Management



Harrison, NY, USA · United States
Posted on Friday, May 24, 2024

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Manager, Change Management Who is Mastercard?
Mastercard is a global technology company in the payments sector. We power payments and provide products and services for individuals and industries all around the world. Our people, technology, data, and brand provide the capabilities that drive our success. We believe in connecting people to priceless possibilities.

As a company, we know that our success is driven by the skills, experience, integrity, and mindset of the talent we hire. By building an inclusive, world-class culture, our employees have once-in-a-career opportunities to be a part of teams that have a greater impact on our community and our world. We invite you to join our team to find out how you too can start something priceless.

The Talent and Organizational Effectiveness (T & OE) COE connects our people to priceless opportunities so they can reach their potential and ensure we reach ours. We establish industry leading practices for attracting, developing, and retaining the best people, to future proof our business and support teams in delivering the best work of their careers.

The T & OE COE is looking for a Manager, Change Management to help drive our Change Management, Organizational Development, and Project Management capabilities forward by consistently innovating and problem-solving. The ideal candidate is passionate about the organizational and employee readiness journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.

The successful candidate will work collaboratively across the organization to support and enable effective change management, organizational development and project management activities around dynamic and strategic initiatives touching multiple facets of Mastercard. The ideal candidate is passionate about organizational and employee readiness, highly motivated, intellectually curious, and analytical.

The role is hybrid, with occasional travel to various Mastercard locations as required.

• Leads and owns change management, organizational development, and project management activities on an array of strategic initiatives spanning across Mastercard.
• Identifies and executes effective change management, organizational development, and project management interventions and solutions on strategic business cases.
• Partners across all areas of the COE in developing action plans through impact assessments, stakeholder assessments, readiness assessments, and business readiness.
• Tracks and monitors change management, organizational development, and project management activities across workstreams to ensure quality execution, as well as supports the development of communications to ensure changes are clearly articulated to the business.
• Coaches employees, managers, and senior leaders on effective change management, organizational development and project management and leadership approaches.
• Creates plans, roadmaps, assessments, analyses, presentations, and additional materials for activities as required.
• Consults, advises, and engages project teams, managers, and senior executives as needed to support change activities.

All About You:
• Bachelor’s degree required, advanced degree in change management or organizational development a plus.
• Strong change management, project management and OD fundamentals.
• Significant experience working inhouse or consulting in change management, organizational development, and project management for wide-sweeping- transformational initiatives.
• Strong track record of managing / leading enterprise-wide projects, change and transformational initiatives, with sustainable results.
• Certification in change management, organizational development, and project management methodology, a plus.
• Experience working with and managing a centralized change toolkit/playbook.
• Understanding of people practices end to end is a plus.
• Ability to manage multiple projects and a diverse set of stakeholders is a plus.
• Strong previous experience in project management and organizational development/effectiveness, including leadership coaching/assessments and cultural engagement activities.
• Previous experience in M&A and management consulting, a plus.
• Business orientation, with a stakeholder management mindset and the ability to collaborate across a matrixed organization, including cross-functional teams in various locations and time zones and influencing without authority at different levels of the organization.
• Ability to use strategic thinking and data to create insights on program design, implementation tactics, and communication strategy.
• Experience working in a global and highly matrixed organization. In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges