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Manager, Account Management



Sales & Business Development
United States
Posted on Friday, May 24, 2024

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Manager, Account Management Overview

The Manager, Account Management is a key role in the Mastercard Puerto Rico team and will help drive the overall expansion in the market. This role will be responsible for working closely with the Country Manager and key stakeholders in executing the market strategy with key clients, driving profitable revenue growth and expanding Mastercard solutions and services. The role will also require significant interaction with senior executives both internally and externally while also helping drive the overall team culture and development.

Responsible for setting sales strategies as it relates to customer accounts that are aligned with market strategy for achieving sales goals, driving market share, volume and revenue growth

• Leads and manages customer relationships at multiple levels and across different business lines, and works to identify opportunities and customer needs
• Partners with customers to deliver customized solutions and comprehensive consulting support of Mastercard products and services.
• Responsible for strategic pipeline management at the account and market level
. Position is based in Puerto Rico, reporting to the General Manager of the Market

• Delivers against sales and net revenue targets in a fast-paced, matrix organization
. Develops and expands relationships with senior level stakeholders
• Designs strategies, messaging and proposals for customers
• Analyzes the customer’s business through profitability modeling financial forecasting and competitive analysis
• Develops and implements sales plans including business development, marketing and product management
• Partners with the customer to establish, execute and report progress against annual business plans
• Leads projects and cross-functional initiatives
• Is responsible for complex negotiations and works with customers on the execution process; delivers on commitments of existing agreements
• Identifies and recommends products to enhance the customers’ profitability
. Acts as an expert on Payments and the overall market landscape
. Travel as needed

Desired experience and educational background:

. Must possess qualities of being a self-starter with ability to work with a sense of urgency, keen to removing obstacles and ability to successfully influence to a desired conclusion
. Proficiency in English and Spanish a must
. Must have strong communication skills and be a dynamic speaker
• Deep knowledge of the payments eco-system, key players and fundamentals of customer experience journey
. Must feel comfortable in a highly visible role that requires heavy interaction with key market players and stakeholders
. Must be knowledgeable with Digital transformation and consumer/business expending habits
. Strong financial acumen and ability to develop complex business cases
. In depth experience executing and managing sales strategies for numerous complex or large accounts
• Demonstrated expertise and success leveraging payments products, global payment network rules, and services
• Successful track record as a lead role in complex customer negotiations with senior stakeholders
. Minimum of 5 years’ experience in Sales and Account Management preferred
. Bachelors degreed required, Masters preferred. In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.