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Vice President, Product Experience Design and Optimization



Product, Design
Dublin, Ireland
Posted on Friday, May 24, 2024

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Vice President, Product Experience Design and Optimization

Mastercard Checkout Services focuses on making payments simpler, more efficient, and more secure. We are building highly scalable digital payment experiences through our products such as Click to Pay, Secure Card on File Tokenization and Token Authentication Service.

The Vice President of Product Experience Design will be part of Mastercard Checkout Services leadership team and will be responsible for creating and scaling user-centered solutions that enhance our product’s user experience. This role requires a deep understanding of design principles, a passion for building world-class and highly scalable products, and the ability to communicate effectively with stakeholders at all levels.

Primary Responsibilities Include:
•Lead and develop a team of 12-15 highly experienced product and design leaders and foster a collaborative environment that encourages innovation and growth.
•Develop a long term vision and strategy for the product experience team.
•Build an efficient team structure and process to achieve the vision.
•Oversee all areas of product experience design such as User research, Content, UI Design, Optimization, etc.
•Work closely with cross-functional leaders and senior management, including product management, engineering, branding, marketing and legal to ensure the successful implementation of the design solutions.
•Help develop powerful product narratives and product content in partnership with the product management and product marketing team
•Optimize the product experiences and quality of in-market solutions by analyzing product usage patterns (i.e. funnel analysis) and performing A/B testing.
•Keep a close check on the pulse of the market and customers preferences and influence the product roadmap and provide thought leadership to the team, peers, and senior management.
•Bachelor’s degree in design, Human-Computer Interaction, or a related field. A master’s degree is preferred.
·Proven experience in a leadership role within a product/design team with demonstrated ability to lead projects, manage to budget and timelines, and work effectively with business partners.
•Strong portfolio demonstrating a range of design skills and a user-centered design approach. Experience in digital payments is preferred.
•Excellent communication and presentation skills and ability to engage C-suite executives with ease.
•Proficiency in design software and familiarity with agile development processes.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.