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Director, Technical Program Manager



IT, Operations
Vancouver, BC, Canada
Posted on Friday, May 24, 2024

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Director, Technical Program Manager

The Decision Management Program (DMP) is an internal product suite that enables intelligent decisions for market facing products. This program provides sophisticated, industry-leading intelligence with a range of capabilities that structure and apply complex business logic across the payment journey and beyond to inform and accelerate decisions at scale. This is achieved by leveraging supercomputing capabilities, AI technologies, a streaming big data cluster, high speed in-memory data caching, APIs, & UIs to enrich data and provide real-time decisions. The VP, Technical Program Manager on Mastercard’s DMP team will manage initiatives spanning across multiple Mastercard business units (Cyber & Intelligence/Product & Engineering/Data & Services/MA Technology) ensuring that dependencies are aligned, risks are mitigated effectively, and that key outcomes are achieved. They will play a key role in implementing strategies which will optimize delivery efficiency and quality. This person will be responsible for managing a global team as well as staying hands-on with day-to-day execution operations.

We are looking for a Director, Technical Program Manager to join our Vancouver office.

The Director, Technical Program Manager (TPM) will drive successfully program outcomes by:
• Leading a global team of individual contributors or potentially first level managers who are who are conceptualizing, rationalizing, and driving multiple simultaneous projects to deliver engineering work
• Driving a data driven and continuous learning culture across the team and the program it supports
• Ensuring team culture consistently demonstrates alignment with leadership principles; visibly ties department decisions to leadership principles and tenets
• Leveraging a deep understanding of the platform, the integration patterns, the organizational capabilities, and the company wide assets that can be leveraged to provide technical solutions to customer problems
•Inspecting rigorously the delivery plans and execution metrics of your TPMs using your own tech depth and business acumen to assess risks and continuously raising the delivery bar
•Monitoring and analyzing key performance indicators on the organization’s score card and move them in a positive direction
• Providing strategic technical and program delivery thought leadership for the organization
• Building and cultivate strong internal customer relationships to establish engagement models for your team and ensure delivery is in alignment with expectations
• Managing escalations
• Strengthening and developing your managers and your technical staff while continuously raising the bar on performance, technical depth, program management results, and people management as you hire new technical program managers
• Demonstrating and differentiating the performance and leadership bar across multiple levels and apply to hiring decisions
• Planning and advocating for department resources

About You:
• Demonstrated success at leading global team outcomes
• Demonstrated success at leading teams & trains with complex technical stacks including business rules engines, high-speed caching capabilities, big data lakes, and AI technologies
• Adept at building consensus and leading resolution of contentious issues across leadership levels
• Expert in agile & waterfall development methodologies, including managing multiple solution delivery trains simultaneously
• Thrives working with highly technical products in a fast-paced delivery environment
• Ability to communicate effectively with cross-functional Data Science, Development teams, and the core product business teams
• Demonstrated success at Improve program processes that accelerate delivery, drive innovation, lower costs, and improve quality across multiple program dimensions
Passionate about customer delight

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.