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Senior Technical Program Manager



IT, Operations
Dublin, Ireland
Posted on Friday, May 24, 2024

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Senior Technical Program Manager Position

Senior Technical Program Manager, Data & Services, Mastercard


The Technology Foundations program within Mastercard's Data & Services organization aims to provide common, high-performance, and easy-to-use infrastructure solutions for cross-cutting concerns. We work closely with market-facing product engineering teams to help them develop, secure, test and deploy their solutions.

We are looking for a Senior TPM to join our Customer Experience team that is excited to design and implement fast, robust and secure solutions and tooling that help scale our infrastructure, services and customer support as well as create a great development experience for other engineers. As a member of our team, you would apply your skills to provide reusable solutions for all development teams.

CUSP is a small, flexible team. Every team member contributes to designing, building, and testing solutions aiming to provide the best developer experience to our customer programs. There are no rigid organizational structures, and each team uses processes that work the best for that team members and projects. We encourage change and believe that as the company grows, so should you.


As the Technical Program Manager, you will play a pivotal role in driving the successful delivery of projects and programs that enhance our customer program interactions, ensuring seamless experiences and satisfaction. The ideal candidate will have a strong technical background, excellent project management skills, and a passion for delivering innovative solutions in a fast-paced environment.


• Decomposes problems into coherent units of work (ideation/conceptualization to execution). Organizes for optimal delivery. Negotiates priorities, facilitates progress, identifies blockers, raises visibility of issues to manager.
• Secures resources, scopes efforts, outlines priorities and establishes delivery milestones.
• Plans, executes, and delivers projects from inception to completion related to a known technology, product, or program. Maintains the integrated plan that accounts for internal/external dependencies, differing delivery approaches, numerous constraints, and contingency for unplanned delays.
• Proactively manages the end-to-end delivery of engineering work through the organization and all dependent organizations, reporting out progress, ensuring dependencies are covered, overseeing the gaps between teams, processes, and systems, while removing all blocking issues leading to a successful delivery. Figure out the sequencing of the work so that engineering execution can be optimized.
• Works across teams. Actively manages dependencies and drives partner to meet program goals. May influence vendors and external partners.
• Gets shared understanding and buy in for solution by describing what is being done and why it is impactful to Mastercard and our customers. Utilizes communications as a preventive control. Puts the right people in the room or on thread and give them the right data to drive decisions. Runs effective meetings. Builds consensus and documents decisions. Communications do not require interpretation/follow-up clarifications to understand.
• Has experience in and understands industry technologies. Understands their program, product, or Technology domain. Sufficient depth/credibility to be effective with teams they work with. Can competently represent team’s services to stakeholders and other teams. May need to bring developers or SMEs to meetings to talk details.
• Program strategy defined. Get guidance from peers and/or your manager as you ramp into the space and build your technical and domain expertise. Delivers independently but will occasionally seek direction from peers/managers.
• Optimizes previously defined approaches for a team or limited area. Can demonstrate improvements using data. Utilizes department mechanisms (i.e. retrospectives, staff meetings, status meetings) to describe and drive continuous improvements.

In addition to above, specific responsibilities to this role

Lead projects across cross-functional teams to plan, execute, and deliver features to improve customer satisfaction
Develop and maintain comprehensive project plans, timelines, and resource allocations.
Act as the primary point of contact for project stakeholders, ensuring clear communication and alignment of goals.
Collaborate with product managers, engineers, and UX/UI designers, and other TPMs to enhance customer experience through data-driven insights and innovative solutions.
Prioritize customer needs and requirements, ensuring that program outcomes directly contribute to an improved customer journey.
Conduct meaningful retrospectives with your team(s) to find, recommend, and implement improvements for the team(s) to take to improve efficiency
Work closely with technical teams to translate business requirements into actionable technical tasks.
Identify and mitigate technical risks, ensuring the successful execution of projects.
Contribute to the development and execution of the overall Customer Experience strategy.
Collaborate with senior leadership to align program goals with broader business objectives.
Provide input on technical roadmaps and future enhancements to our data and services offerings.
Implement and maintain robust quality assurance processes to ensure the delivery of high-quality solutions.
Monitor key performance indicators and implement continuous improvement initiatives.
We expect you to work with the rest of the CUSP (Customer Experience) team in Arlington , USA and have some overlapping hours with EST USA time-zone for the smooth functioning of the team.

All About You
• Take the time to fully learn the functionality, architecture, dependencies, and runtime properties of the systems involved with your projects. This includes the business requirements and associated use cases, Mastercard customer's experience, Mastercard's back office systems, the technical stack (application/service architecture), interfaces and associated data flows, dependent applications/services, runtime operations (i.e. trouble management/associated support strategies), and maintenance.
• Understand the business context and the associated customer use cases
• Understand your team's technologies and are able to evaluate system designs and architecture as you participate in solution discussions
• Recognize discordant views and take part in constructive dialog to resolve them
• Verbal and written communication is clear and concise
• Improve team processes that accelerate delivery, drive innovation, lower costs, and improve quality .Strong analytical and problem-solving skills
• Experience with scrum delivery. Excellent project management skills, including the ability to manage multiple projects simultaneously.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.