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Director, Disability & Accessibility



Toronto, ON, Canada
Posted on Friday, May 24, 2024

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Director, Disability & Accessibility Overview:

At Mastercard, our commitment to decency, Diversity, Equity and Inclusion are embedded in our DNA. By enabling an inclusive environment, we can unlock the full potential of our employees, customers, partners and communities in the more than 210 countries and territories in which we live and work. We know that people thrive when they feel they belong, their ideas are valued and they are treated fairly, and as a global corporate citizen, we recognize and rise to our responsibility to do well by doing good.
The newly created Director, Accessibility & Inclusive role will help us to break barriers so that customers, consumers, and employees can all experience our products and services equally. Through your collaborative efforts you will help influence partners across the company to drive forward goals focused on making inclusive design and accessibility a sustainable, innovative, company-wide effort.
This role will report into the Chief Inclusion Officer


You will be a DEI Consultant to the business to collaborate with internal teams to:
• Frame and support implementation of the organizations global Accessibility & Disability
• Manage the Global Accessibility & Disability SteerCo
• Support business readiness and employee experience initiatives.
• Work closely with UX Professionals, Product Managers, and Engineering to ensure our consumers, customers and employees can experience use of our products and services equally.
• Offer guidance and aid in spreading awareness of and supporting accessibility in the organization's culture and practices.
• Work on ad hoc DEI programs and initiatives as needed

To be successful in this position, you must have a proven expert level grasp of accessibility and assistive technology. You also require a special skill set for problem-solving, effective communication, and teamwork.

All About You
• Significant prior experience working as an accessibility professional.
• Expert level understanding of WCAG 2.1 (AA) guidelines.
• Expert level understanding of assistive technologies and accessibility-related software including JAWS®, NVDA, and Dragon® NaturallySpeaking.
• Deep knowledge of global accessibility standards, trends, best practices, and requirements General awareness of Section 508, ADA, AODA, and EN 301 549.
• Solid interpersonal skills, with an emphasis on collaborating, influencing, and coaching
• Understand the use of new and emerging digital accessibility trends, emerging technologies, and software development techniques while balancing best practices with new ideas and concepts
• Deep connections to disability communities, and a commitment to building lasting network of relationships between these communities and Mastercard
• Available for business meetings and collaboration on Eastern Standard Time

Assistive Technology users strongly encouraged to apply. Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.