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Senior Analyst, Meetings & Events



Administration, IT
1410 Waterloo, Belgium
Posted on Tuesday, May 28, 2024

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Senior Analyst, Meetings & Events OVERVIEW
The Senior Analyst is an integral part of the Meeting and Travel Services department, who aims to deliver a best-in-class client service and attendee experience while ensuring cost savings and efficiencies for Mastercard. The position will support and execute internal and external activities for their internal clients.
These activities include customer meetings, high end lunch, dinner arrangements, with unique social programs. Attendee audience requires a white-glove service for their C-suite customers, partners and Mastercard executives from all over the globe. These activities will predominantly be organized in conjunction with an existing Mastercard Sponsorship event.
Cross collaboration with various groups, where the candidate must enjoy working in a group setting although work independently. The role requires meticulous attention to detail, excellent organizational skills, and the ability to manage multiple tasks simultaneously. Your role is important in ensuring the success of these events by supporting logistics, coordinating with vendors, and providing exceptional customer service to clients and attendees. The position requires to work a minimum of 3 days a week in the Waterloo office, with travelling and working over the weekend at the main event.

The Senior Analyst will work closely with a dedicated team and will need to develop and adhere to project timelines while taking ownership of certain aspects of the project, i.e. attendee management, travel coordination, vendor payments, interaction and leadership of 3rd Party Suppliers, presentation creation, as well as full ownership of smaller meetings.
A successful candidate will:
• Research and procure information from suppliers, venues, restaurants, gifting, activities, etc., decide on best suppliers for the meeting and present recommendations to the client (Independent decision making)
• Develop venue presentation decks for client meetings.
• Participate, present and play an active role on client calls, and weekly planning meetings as directed by planner.
• Participate in site inspections, vendor meetings and provide onsite support as needed (travel is required)
• Independent decision making necessary with regards to area of responsibility. For example, if responsible for ground transportation, coordinator make all decisions to execute with excellence.
• Leverage Cvent technology tool for attendee management and invitations. Own invitation/website development and manage attendee guest lists and responses. (Independent Decision Making)
• Supports Director and Manager
• Become proficient in departmental tools to ensure compliance including Cvent, Coupa, Oracle, etc.
• Create and manage travel itineraries for VIPs as required (Independent Decision-Making regarding format and communication)
• Produce collateral material: name badges, labels, tent cards, etc. (Independent Decision Making on type of collateral used and look and feel for meeting)
• Act as an ambassador of the Mastercard brand and always demonstrate the highest level of ethics and protocol.
• Meet all deadlines as established by leadership and adhere to project plan

• Ability to travel and work flexible hours, including evenings and weekends, when necessary
• Positive demeanor & Can-do attitude
• High attention to detail
• Embraces learning and is open-minded to new and creative ways of thinking.
• Flexible to adjust and pivot to everchanging needs.
• Proven organizational skills within the event industry, sporting activities.
• Intermediate to advanced Microsoft Word, Excel, Power Point skills
• College degree preferred.
• CVENT knowledge preferred.
• Strong references and a portfolio of successful events.
• Additional linguistic skills a plus.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.