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Analyst, Learning Delivery



Pune, Maharashtra, India
Posted on Thursday, May 30, 2024

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Analyst, Learning Delivery

Job Overview: We are on the lookout for a Senior Learning Experience Designer to play a key role in crafting impactful learning experiences for the Engineering development offerings within our Mastercard Learning Academies. This individual will work in close collaboration with HR Business Partners, Subject Matter Experts, Learning Experience Architects, and other key stakeholders. Their primary responsibility is to develop effective learning experiences that help us drive strategic business objectives while meeting the diverse needs of our learners.
While the Learning Experience Architect oversees the entire learning journey, the Senior Learning Experience Designer (this role) zeroes in on the development and execution stages. This role is structured with the potential for growth into an architect position.

Key Responsibilities:
• Collaborate with Learning Experience Architects to understand training needs, learner profiles, and performance gaps.
• Conduct in-depth user research through interviews, surveys, and usability testing to gather insights into learner behaviors, preferences, and challenges.
• Analyze and synthesize research data to create learner personas, helping to ensure content and delivery methods are tailored to target audiences effectively.
• Employ iterative prototyping and A/B testing methodologies to refine learning experiences based on real user feedback.
• Conduct learner audience analysis to customize learning paths and strategies.
• Review existing training materials, including internally created content and content libraries, and use UX insights to suggest recommendations for the agile development of experiences.

• Partner with Learning Experience Architect, SMEs, and other stakeholders to outline and prototype end-to-end learning experiences, ensuring alignment with roadmaps and strategic goals.
• Choose appropriate instructional strategies and modalities for content development and implementation, considering scalability, maintainability, and overall product lifecycle.
• Draft design documents, such as curriculum maps, course outlines, and learning objectives, while maintaining a backlog of potential content improvements and updates.
• Implement agile methodologies, using iterative development and feedback loops to continuously enhance learning products.

• Craft engaging, effective, and interactive learning experiences using authoring tools. Use principles from UX design to ensure content is user-centric, intuitive, and caters to varied learner personas.
• Implement product management methodologies to manage content iterations, prioritize updates based on user feedback, and ensure alignment with broader business objectives.
• Infuse digital marketing strategies by understanding learner journeys and optimizing content for discoverability and engagement.
• Utilize A/B testing and other digital marketing techniques to understand learner preferences, maximizing engagement and retention.

• Partner with the Learning Experience Architect to ensure smooth rollout of learning experiences.
• Train facilitators or trainers as necessary.
• Provide support during the initial launch of training programs.
• Test and refine course materials based on feedback from beta tests or pilot sessions, using analytics and user behavior metrics to inform refinements.
• Iterate on user feedback, employing agile product management practices to continuously evolve and enhance learning offerings.
• Work closely with HRBPs, Comms, etc. teams to ensure that promotional strategies for the learning content align with overall learner acquisition and engagement goals.

• Gather feedback from learners and stakeholders post-training to assess the effectiveness of learning experiences.
• Collaborate with the Learning Experience Architect to analyze key metrics and KPIs.
• Propose and implement revisions based on evaluation findings to ensure continuous improvement.

All About You
The ideal candidate for this position should:
• Have 3+ years of experience in a similar role, preferably in a fintech/tech environment with a proven record of accomplishment of 3 years developing instruction for Engineering development programs in global tech company.
• Expert level knowledge of authoring tools (Articulate) and Learning Platforms (Cornerstone, Degreed)
• Outstanding graphic design skills and copywriting abilities
• Exceptional organization and project management skills
• Culture builder and employee experience expert – passionate about fostering an inclusive and diverse workplace.
• Self-directed and comfortable working within a distributed team.
• Strong ability to influence across teams and build partnerships that drive business outcomes.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.