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Manager: Product Management



Şile/İstanbul, Türkiye
Posted on Tuesday, June 4, 2024

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Manager: Product Management

In virtually every country worldwide, Micro, Small, and Medium Businesses (SMEs) are the lifeblood of economic vitality. Mastercard is dedicated to enabling businesses to survive and thrive stronger than before. Our rallying cry is Empowering Every Business Everywhere. This segment is central to Mastercard’s growth strategy - not only because of their global impact but also because of SMEs’ significant role in the payment ecosystem as both payers and acceptors of electronic payments.

We're seeking a passionate and customer-centric Product Manager to support the development and ownership of our core value propositions, focusing on initiatives that create differentiation and delight our customers. This role will play a pivotal role supporting in defining and executing our Core strategy, driving engagement, retention, and revenue growth through innovative programs, partnerships , enabling new flows and other value-added offerings.

• Support new products Concept and Market Test phases with regional competitive analysis, researches, ideas, run regional client forum and feedbacks
• Support sales team as product specialists, providing sales enablement materials/trainings and support when needed
• Execute regional studio process where and if applicable
• Execute needed product localization (like identify translations needs and coordinate vendor, identify local contents needs and review quality, identify content prioritization for the region) and assure product regional product quality and relevance for clients
• Help team manage regional budget for localization including third parties contract/PO issue and cost tracking
• Consolidate product feedback received by markets (or by customer success managers) and provide product improvement recommendations
• Support product new launch in the region: prepare the product for the launch, support product awareness, identify users target and support technical onboarding
• Coordinate operational activities like billing code requests, bulletin publications, monthly billing accuracy, salesforce accuracy, opt-out monitoring, actuals and forecast revenues review, product performance reporting
Vendor Management Excellence: Foster and manage commercial relationships with vendors, negotiating pricing and ensuring product readiness and competitive positioning.
Product Expertise: Become the go-to Subject Matter Expert on our core products, driving internal training, support and sales collateral.
• Collaborative Innovation: Work closely with global, regional, and local teams to craft and deliver top-tier solutions, contributing to the evolution of our product range.
• Innovation and Revenue Growth: Support the creation of groundbreaking products. Develop and execute strategies that amplify our market presence and revenue.
• Project Management Mastery: Handle complex, multi-regional projects with precision. Manage timelines, compliance, and collaborate with risk mitigation and legal teams.
• Operational Excellence: Innovate in process creation, seeking improvements for operational efficiency, speed to market, and digitalization.
• Regional Product Matrix Management: maintain our regional product matrix and COGS for all products, benefits and markets.

All About You:

• You are a team player who thrives in a fast-paced environment, and who can work independently while also rolling up your sleeves in partnership with others to get a job done.

• You have a strategic mindset and strong sense of intellectual curiosity, with a proven ability to innovate, develop end-to-end strategies, and look beyond business as usual.

• You are an excellent written and verbal communicator with superb analytical skills; you are comfortable synthesizing complex information and presenting to senior audiences.

• You have financial acumen and direct experience managing highly visible partners, supporting on contract negotiations, and building business cases.

• You have experience navigating data platforms and are comfortable gleaning insights from raw data to build a strategy or narrative.

• You have strong organizational and project management skills, with the ability to execute against a vision while balancing many priorities.

• You are adept at mobilizing support and soliciting input from cross-functional partners to bridge strategy into execution.

• You have deep knowledge of B2B and supply chain space in the small business ecosystem.

• Bachelor’s degree required; advanced degree preferred.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.