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Director, UX Design



Harrison, NY, USA · United States
Posted on Tuesday, June 4, 2024

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Director, UX Design

Who is Mastercard?

Mastercard is a global technology company in the payments sector. We power payments and provide products and services for individuals and industries all around the world. Our people, technology, data and brand provide the capabilities that drive our success. We believe in connecting people to priceless possibilities.

As a company, we know that our success is driven by the skills, experience, integrity and mindset of the talent we hire. By building an inclusive, world-class culture, our employees have once-in-a-career opportunities to be a part of teams that have a greater impact on our community and our world. We invite you to join our team to find out how you too can start something priceless.


The Priceless Platform team operates with a start-up mentality within the broader Consumer Marketing team and Mastercard. The goal of this team is to build out the Priceless Platform technology to be the hub for all consumer-facing content across Mastercard for B2C (, and a revenue-driving product solution for B2B2C (for Mastercard B2B customers who can leverage the Priceless Platform technology and content via API or co-branded microsite to engage their customers).

The Priceless Platform team is looking for a Director of UX Design. In this role, you will help with design enhancements on the B2C facing site, designs for our customers and partners, and support the team with help designing materials used to communicate internally and externally. You will help define a cohesive visual strategy across various UI elements, user journeys, elevate the quality and efficiency of the entire org by enhancing design systems, and lead new exciting product design efforts that expand new types of user journeys, and significantly improve our product experiences.

The ideal candidate is passionate about the consumer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset. They will have a strong understanding of design principles, excellent visual design skills, and a passion for creating engaging and user-friendly designs.


• Create visually appealing, user friendly, and modern design for the Priceless Platform.
• Contribute to product roadmap to ensure design is enhanced on an ongoing basis with a north star in mind.
• Partner cross-functionally to understand both stakeholder and customer needs and create a design that supports both.
• Design with a global mindset, allowing for customization at the region and local level.
• Execute at every stage of the design lifecycle from concept to delivery – from wireframes, mockups to prototypes to present design ideas and concepts.
• Assist colleagues with design guidance for various projects.
• Implement best practices to optimize website or mobile performance and usability.
• Stay up-to-date with the latest trends, technologies, and best practices in web design and user experience.
• Provide design support for internal communications to help others understand the Priceless Platform strategy and vision.
• Build consensus across diverse teams through user-centric solutions and effective communications

All About You:
• 10+ years of relevant design experience
• A portfolio of mobile and app design work demonstrating experience creating great user-centered design solutions, creative strategy and/or design system for consumer facing products across platforms
• Proven experience with iterative design and development process
• A strong sense of user empathy.
• Problem solver who can be effective in situations with limited information, building a solution from first principles and communicating it to stakeholders.
• Humble, driven, and motivated to ship the best product.
• Strong understanding of website accessibility requirements
• Experience designing for globally available platforms
• Self-directed, well organized, and extremely detail oriented
• Strong communication skills, both verbal and written
• Strong relationship building and collaborative skills
• Strong project management skills with the ability to handle numerous tasks with tight deadlines
• Team player with willingness and ability to learn and take on challenging opportunities and to work as a member of diverse and geographically distributed team
• Willing to travel (10% of the time)
• BA or equivalent education

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.