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Director, Account Management, Financial Institutions



Accounting & Finance, Sales & Business Development
St Leonards NSW 2065, Australia
Posted on Tuesday, June 4, 2024

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Director, Account Management, Financial Institutions


Mastercard is a technology company in the global payments industry. Our global payments processing network connects consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories.

Join the industry's most passionate, motivated and engaged global team - Our employees are encouraged to drive innovation every day in support of a more connected world – A World Beyond Cash.

As Manager you will be responsible for growing MFI with client – beyond cards, across loyalty (MLS), experiences (Bus Dev) and other innovations, setting sales strategies as it relates to customer accounts and achieving sales goals that drive market share, volume and revenue growth. Along with
• Leads and manages existing customer relationships, and works to identify cross-sell opportunities and customer needs
• Partners with customers to deliver customized solutions and comprehensive consulting support
• Responsible for pipeline management at the account level
• Net Revenue – Contributes to increasing services revenue and driving net revenue targets.
• Internal influencing – collaborates with multiple divisions to achieve best outcome for client and Mastercard
• External influencing – partner facing, influencing strategy with senior leaders.
• Strategy Development – assists in designing strategies and proposals
• Strong Communication - development of marketing plans to drive outcomes for client and Mastercard.
• Delivery – face of Mastercard in delivering contractual commitments.
All About you
• Suitable candidates must have extensive card payments plus:
o Issuing experience is a must.
o network or loyalty experience
• You have proven influencing and client relationship skills, ideally within large global matrix organisations.
• Experience with delivering products to market working across: marketing, operations and technology teams
• A track record of delivering and driving result in Financial Services
• A passion for learning new things and being resilient during project delivery.
• Bachelor Degree or equivalent

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.