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Director, Product Operations



Product, Operations
Posted on Tuesday, June 4, 2024

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Director, Product Operations Overview
The Open API team is responsible for developing and managing innovative API-based products that open up Mastercard’s real-time card network data and adhere to Mastercard’s Data & Tech Responsibility Principles. Hosted on the Mastercard Developers portal, these API services enable new use cases and solutions that create value for our cardholders and business partners.
The Open API team is looking for a Director - Product Operations, Open API responsible for optimizing and streamlining the customer onboarding and support processes for the Transaction Notifications API.

The ideal candidate is passionate about product operations, highly motivated, intellectually curious, analytical, drives collaboration across multiple teams, and possesses an entrepreneurial mindset.

As a Director-Product Operations, Open API, you will:
* Define and build scalable operating models as it applies to the evolution of new and existing products
* Drive tangible data-driven Product performance outcomes at the Product level, manage to a quantified scorecard, continuously monitoring and analyzing key performance indicators and optimizing product performance
* Collaborate with product management and engineering teams to ensure that Product performance metrics are incorporated into all Product development enhancements
* Partner with GCC, CTS and Biz Ops to monitor Product performance dashboards and drive ongoing Product enhancements focused on Product availability, scalability, resilience & redundancy and responsiveness
* Engage in scheduled Voice of the Customer engagement with the Regions, Customers and End Users to identify friction points, owning the action plan and roadmap to address them

All About You
The ideal candidate for this position offers:
* Experience in managing projects across cross-functional teams and geographies
* Knowledge of APIs and payment technology
* Ability to successfully manage multiple responsibilities
* Strong communication and stakeholder management skills involving internal and external customers.
* Coordination and organization skills with the ability to work with multiple stakeholders and vendors across locations to ensure success of the product.
* Critical thinking and analytical ability

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.