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Associate Consultant, Business Experimentation



St Leonards NSW 2065, Australia
Posted on Tuesday, June 4, 2024

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Associate Consultant, Business Experimentation

The Data & Services team is a key differentiator for Mastercard, providing cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. We combine traditional management consulting with our rich data assets and in-house technology to provide our clients with powerful strategic insights and recommendations.
Make an Impact as an Associate Consultant As an Associate Consultant, you will collaborate with exceptional colleagues to help some of the world's biggest brands answer their most challenging strategic questions. Working with technology and data, you will gain broad exposure to a range of industries, including financial services, retail, restaurants, hospitality and more.
As an Associate Consultant, you will: • Work on small teams to solve our clients' most challenging strategic problems • Build strong relationships with clients to understand their business needs, find strategic solutions and guide impactful decisions • Grow your career by receiving hands-on mentorship from an experienced management team • Have an immediate opportunity for meaningful contributions, increased responsibility, leadership roles, and professional advancement • Collaborate with colleagues across different areas of the organization and quickly gain exposure to business development, account management, and product management • Receive extensive training focusing on helping you build your core consulting skill set
We are looking for passionate and talented professionals, who share our vision for helping our customers with their most urgent business needs, and we are recruiting for 3 career tracks that make up our team:
1) Business Experimentation • Advise executives on business decisions by leveraging data and applying science to the way they run their business. Using Mastercard’s industry-leading Predictive Analytics SaaS platform, Test & Learn®, you will work with customers to identify their key priorities and then design and run business experiments to establish which ideas work, where, when and how to deploy them, and what not to do. In working with customers this way, you get to understand the full range of their business, from new product launches, marketing, loyalty, and pricing, to operations and strategy.
• Sampling of questions we help our customers answer: o Where should a retailer open new stores to maximize profitability and minimize the cannibalization of nearby omnichannel sales? o What bonus should be provided to someone opening a credit card account to entice them to use the card regularly?
2) Marketing Services • Develop strategies and lead implementation of marketing campaigns and engagements; evaluate results to drive performance on behalf of Mastercard’s clients. Provide deep direct marketing expertise across channels, leveraging customer, behavioral and transactional data and defining tangible results to both the client and Mastercard.
• Sampling of questions we help our clients answer:
o How does a fintech client optimize new customer acquisition and existing customers’ life cycle value through effective targeting and communications? o How does a retail client drive foot traffic into store post-covid and/or optimize their ecommerce website to increase basket-size and average spend per customer? o How can a large financial institution best execute on a portfolio conversion – for example, after purchasing another issuer’s portfolio – including components like internal and external communications, market launch, and more?
Team members typically support projects from any domain and build fundamental marketing and consulting toolkit.
3) Strategy & Transformation • Lead customers through sound decision making as they tackle strategic, tactical, operational, and transformational challenges, spanning across diverse topics including product, marketing, loyalty, innovation, and more. Apply a broad set of problem-solving techniques to improve overall performance and operations. • Sampling of questions we help our customers answer: o How can a global financial services institution be successful at entering a hyper competitive new market? o How can a customer improve its operating model to better achieve operational, financial and strategic goals?
4) Performance Analytics:
Translate data into insights leveraging Mastercard and client data. Get hands-on to design, implement & scale analytical solutions for clients across industries. Apply qualitative and quantitative analytical techniques using our enterprise applications (e.g., Hadoop, Spark, Kafka, NiFi, Python, Impala, and more) to synthesize analyses into clear recommendations and impactful narratives.
Sampling of questions we help our clients answer:
- How does a financial institution's fraud/authorization metrics fare against competitors, and what are strategies that can help it be best-in-class?
- How is a technology client’s market share changing over time, and are there any segments where the client is relatively under penetrated?
Team members support several clients concurrently, and produce analyses at set cadences (i.e., weekly / monthly / quarterly reports)
Bring your Passion and Expertise
We recruit for and value the following core competencies: • Passion: Actively seeks responsibility and takes pride in delivering the highest quality results and recommendations to our clients. • Analytic Excellence: Demonstrates a strong aptitude for structured problem solving and quantitative skills. • Business Interest: Clear interest in the world of business, and intuition for the way that companies make decisions. • Rapid Growth: Eagerness to learn quickly, both through Mastercard's structured training curriculum and organic development opportunities. • Teamwork: Willingness to work within small teams to produce outstanding deliverables, with a will to win attitude. • Integrity: Commitment to Mastercard's values of honesty and integrity with a willingness to embrace and learn from our mistakes. • Diverse Perspective: Brings a unique skillset or approach to the table in every client engagement or internal activity. • Communication: Excellent written and verbal communication skills, with demonstrated leadership abilities.
Qualifications: • Bachelors or Masters degree with a target graduation date from 2024 Nov-Dec to 2025 Jan • Outstanding record of academic achievement • Proven record of leadership in a work setting and/or through extracurricular activities • Exceptional analytical and quantitative problem-solving skills • Experience using data analysis or querying tools (e.g., SQL, SAS, Excel or Tableau) is an asset (particularly for Performance Analytics or Business Experimentation tracks). • Ability to communicate complex ideas effectively – both verbally and in writing – in English and the local office language(s)

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.