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About RedotPay

RedotPay is a global crypto payment fintech integrating blockchain solutions into traditional banking and finance infrastructure. Our user-friendly crypto platform empowers millions globally to spend and send crypto assets, ensuring faster, more accessible, and inclusive financial services. RedotPay advances financial inclusion for the unbanked and supports crypto enthusiasts, driving the global adoption of secure and flexible crypto-powered financial solutions. Join us in shaping the future of finance and making a meaningful impact on a global scale.

Role Purpose

Join our senior leadership team as Senior Compliance Counsel/Head of Compliance Operations/MLRO in a rapidly expanding fintech environment. You will lead the compliance operations function, overseeing core operational compliance processes such as KYC, KYB, AML, transaction monitoring, and customer risk assessments, while managing user accounts, systems, and vendors. Additionally, you’ll handle requests for information from external partners and corridors, and collaborate with the Regulatory Compliance team to draft and maintain robust compliance policies. Reporting directly to the executive leadership, you’ll play a pivotal role in ensuring operational excellence, mitigating risks, and supporting RedotPay’s ambitious global growth in the crypto and payments sector within an innovative, high-stakes culture.

Key Responsibilities

1. Money Laundering Reporting Officer (MLRO): Act as the Money Laundering Reporting Officer (MLRO) for all licensed entities of the Group in Hong Kong and abroad.
2. KYC, KYB, AML, Transaction Monitoring (TM), and Customer Risk Assessment (CRA): Lead the design, implementation, and oversight of customer onboarding and due diligence processes, including KYC for individuals, KYB for businesses, AML screening, ongoing transaction monitoring, and risk-based customer assessments
3. User Account, System Management, and Vendor Management: Oversee the management of user accounts for compliance purposes, including account reviews, suspensions, and terminations; direct the administration and optimization of compliance-related systems and tools; and manage relationships with third-party vendors, including contract negotiations, performance evaluations, and integration of vendor solutions to enhance operational efficiency.
4. RFI from External Corridors/Partners: Manage responses to requests for information from external partners, payment corridors, or other stakeholders, including coordinating internal teams, reviewing and approving responses, and ensuring timely, accurate, and compliant submissions that maintain strong partnerships and regulatory alignment.
5. Drafting and Maintaining Compliance Policies: Collaborate closely with the Regulatory Compliance team to draft, review, update, and implement compliance policies and procedures, conducting operational gap analyses, aligning with regulatory requirements, and driving training and adoption across the organization to promote a culture of operational compliance excellence.

Qualifications

• 8-10 years of relevant compliance or financial crime experience in payments, fintech, banking or digital assets, including 3+ years leading operational teams or a substantial compliance operations function.
• Deep hands-on experience in KYC, KYB, customer risk assessment, enhanced due diligence, AML investigations, sanctions screening and transaction monitoring.
• Demonstrated ability to translate requirements across relevant jurisdictions into workable controls and procedures, in partnership with regulatory specialists and legal counsel.
• Proven experience improving case quality and throughput, managing backlogs, overseeing vendors and implementing or enhancing compliance systems.
• Experience handling partner information requests, audits or regulatory examinations. Strong judgement on confidential information, suspicious activity escalation and compliance-related account restrictions.
• A hands-on leader who develops managers, makes defensible decisions and escalates control failures promptly.
• Degree in law, finance, business or a related discipline, or equivalent professional experience. Legal qualification is valuable but is not required for this operational leadership role.

Preferred Experience

• Experience as an MLRO or deputy MLRO for a specific regulated entity, together with knowledge of relevant appointment and reporting requirements.
• CAMS, ICA or comparable professional qualifications; experience with digital asset transaction monitoring and Travel Rule implementation.
• Experience managing multi-jurisdictional teams and payment partner relationships; Mandarin Chinese communication skills.