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Technical Support Engineer
Turnkey
IT, Customer Service
Remote
Posted on Dec 4, 2024
Technical Support Engineer
Your role
As the first Technical Support Engineer at Turnkey, you’ll be at the heart of helping our customers succeed — the person who knows every corner or our platform and can jump between debugging customer code, enhancing our docs, creating demo apps and examples, and even contributing to SDK improvements. This hybrid role blends hands-on technical implementation, proactive customer support, and strategic product influence.
You’ll work closely with both Product Success and the rest of the Product & Engineering team to transform customer feedback into product improvements while helping developers build amazing applications with Turnkey. This is a high-impact role where you’ll build broad technical expertise while shaping a foundational function for our growing customer base. With time, you’ll have the opportunity to scale your influence and grow into a leadership role as our customer base expands.
Key responsibilities:
Work closely with customers to debug issues, assist with integration challenges, and provide hands-on support for implementing Turnkey.
Proactively identify and execute on ways to improve the Turnkey developer experience. Build starter templates, update technical docs, and contribute code to our SDKs to help developers get up and running faster.
Act as a bridge between customers and the Turnkey product, identifying recurring issues or friction points and working as a strategic partner to Product and Engineering to prioritize fixes and product improvements.
Streamline support processes: Implement tools and practices to improve the efficiency and effectiveness of technical support at Turnkey.
What we’re looking for
Resourceful, hands-on problem solver obsessed with getting to the bottom of issues and knocking down customer problems
Self-starter who thrives in dynamic environments, tackling diverse challenges with an entrepreneurial mindset
5+ years of technical support, 2+ years of direct engineering experience, or equivalent work experience
Deep intellectual curiosity; solving a problem isn’t enough — you strive to understand its root cause and eliminate it
Comfortable navigating ambiguity, with the confidence to learn on the fly and leverage available tools effectively
Enthusiastic about crypto, with a desire to grow into a swiss-army knife of technical expertise in the space
Style points
Experience working across various frameworks and web3 libraries; you enjoy experimenting with new tools and technologies in your spare time
Actively tracking developments in the crypto ecosystem and opinionated on where it is going
Contributions to open-source projects or crypto communities
Experience maintaining or contributing to technical documentation, engineering blogs, or demo apps to help other developers
You are
Growth-oriented with an experimental, entrepreneurial mindset
Deeply aligned with our mission to push crypto forward
Ready to roll up your sleeves and tackle any challenge, no matter how big or small
Someone who thrives in fast-paced, high-pressure environments
Willing to take calculated risks and swing for the fences
A low-ego team player who can collaborate effectively across departments
At Turnkey, we believe in empowering our team to make a real impact. As our Marketing Lead, you'll have the opportunity to shape our brand, drive our growth, and play a crucial role in our mission to simplify and secure crypto for developers and users worldwide.
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Email us at jobs@turnkey.com with your LinkedIn and a short overview of why you’d be a great fit for Turnkey.
Turnkey is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law. We encourage individuals of all backgrounds to apply.